Terms of Service.

Coaches must hold the qualifications required for the services they offer, have the legal right to work in the UK, maintain suitable Public Liability Insurance, and meet their own tax and HMRC obligations. Verification or registration status is not a guarantee of suitability for every Learner or activity.

Coaches must use Learner information only as necessary to arrange and deliver booked lessons, provide feedback or resolve related issues. They must comply with applicable data protection law, protect that information and not use it for unrelated marketing. See our Privacy Policy.

Changing availability, adding time off, pausing new bookings or changing team membership does not by itself cancel existing lessons or stop existing Recurring Plan payment obligations. Arrange any changes through the relevant booking process.

Where team features are available, Coaches must review the team invitation, assigned locations, contribution terms and privacy disclosure before joining. A Team contribution is deducted from the member Coach's earnings for applicable team lessons; it is not an extra charge added to the Learner's bill. The contribution applicable to a booking is recorded when that booking is made. Later changes to location settings do not rewrite that booking's recorded contribution.

Team Managers must use team information only for legitimate team administration and settlement. They must not use access to another Coach's information for unrelated purposes. Team membership does not give a Manager general authority to cancel or reschedule a member's lessons on their behalf.

5.1 Booking requests and payment authorisation

For an initial Single Lesson, Package or Recurring Plan request, Stripe places a temporary authorisation hold. For a Recurring Plan this covers the first lesson only. A booking is confirmed after Coach acceptance and successful collection of the required payment. If a pending request is withdrawn, declined or expires, its authorisation is cancelled or released. Your bank controls when released funds become available.

5.2 Prices and charges

Review the total before paying. Charges may include a Lesson Fee, a Court or Venue Fee, and a VOLOCOACH Booking Fee, called a Service Fee in some earlier materials. Any rescheduling payment must also show its applicable charges before payment.

Where the Coach arranges a paid venue, the Coach is responsible for settling the venue cost with its provider. Ordinary cancellation and full-refund exceptions treat these fees differently; see the Cancellation & Rescheduling Policy.

5.3 Coach earnings and payouts

Coaches must maintain an eligible Stripe Connect account and keep their payment and business details up to date. VOLOCOACH does not provide a user wallet or escrow service.

Each lesson is assessed separately. Completion can be confirmed by the Learner after the scheduled end, or occur automatically 48 hours after that end if no valid no-show report is pending and the lesson remains eligible. Completion is not an immediate bank payout.

Earnings normally become eligible for settlement 120 hours after the relevant earning event: lesson completion, a confirmed Learner no-show decision, or an eligible Learner cancellation. Payment issues, refunds, adjustments, disputes and account restrictions can affect eligibility and the amount payable. Applicable processing costs and Team contributions are reflected in the settlement calculation.

The platform currently schedules a daily settlement batch at 21:00 UTC for eligible earnings. A scheduled run does not guarantee that a particular payment will be included or reach your bank that day. Transfers to your Stripe Connect balance and Stripe's subsequent payouts to your bank are separate steps. Bank payout options and timing depend on Stripe, your account settings and any checks or restrictions.

5.4 Recurring Lessons and optional Auto-Pay

A Recurring Plan is a fixed number of lessons based on a weekly pattern; it does not automatically renew. Review the actual dates and the per-lesson price before requesting it.

After the first lesson, each lesson is paid separately. The payment timetable is fixed when the Plan is confirmed: a payment window opens at the previous lesson's scheduled end in that timetable and closes 48 hours before the next lesson's scheduled start in that timetable. Rescheduling does not move those payment windows or deadlines.

By enabling optional Auto-Pay, you authorise payment attempts through Stripe using your saved payment method when the relevant payment window opens. You can disable Auto-Pay in the App for future attempts. This does not reverse a payment already made or cancel the Plan. With Auto-Pay disabled, or where your action is required, you must pay manually by the displayed deadline.

Payment-related messages may include a reminder to pay, an automatic-payment-failure notice or a lesson confirmation following successful payment. We do not promise a separate advance notification before every automatic charge. Check the payment timetable in the App.

If a required payment remains unpaid at its deadline, the Plan ends and the applicable unpaid future lessons are cancelled. Either participant may also end the unpaid remainder through the App. Paid lessons remain in place and must be handled separately under the Cancellation & Rescheduling Policy.

The Cancellation & Rescheduling Policy forms part of these Terms and provides the detailed rules, deadlines and review process. Its specific booking rules apply to cancellations and rescheduling.

6.1 Single Lessons and paid Recurring Lessons

Ordinary cancellation at least 24 hours before the current confirmed lesson start, including exactly 24 hours, refunds the remaining refundable Lesson Fee and eligible additional Lesson Fee components. There is no separate requirement to cancel within 24 hours of booking or paying. Ordinary cancellation less than 24 hours before the start gives no ordinary refund. Booking Fees and Court or Venue Fees are excluded from ordinary refunds.

6.2 Package Lessons

Confirmed Packages and their individual lessons do not have an ordinary participant cancellation or cash-refund option. Packages are valid for 12 months from confirmation; unused lessons then expire without ordinary cash value. Eligible lessons may be rescheduled. There is no standard automatic seven-day extension. Exceptional circumstances can be reviewed individually.

6.3 Rescheduling and full-refund exceptions

A Learner's reschedule request does not change the booking until the change succeeds. Eligibility for an additional Lesson Fee uses the time the Learner submits the request: at least 24 hours' notice means no additional Lesson Fee, even if the Coach responds later. Applicable Court or Venue Fees are assessed separately where the Coach arranges the venue.

A Coach-initiated reschedule gives the Learner the choice of an eligible new time or a full refund for the affected lesson. A confirmed Coach no-show also gives a full refund for that lesson. These full refunds include remaining amounts collected through VOLOCOACH for that lesson, including Booking Fees, Court or Venue Fees and successful rescheduling payments, after accounting for previous refunds. Other Package or Recurring Lessons are not automatically cancelled or refunded.

6.4 No-shows and review

The in-app no-show reporting window opens 20 minutes after the lesson's current scheduled start and closes 48 hours after its current scheduled end. Reports require review; submitting a report does not itself determine fault or trigger a refund. A confirmed Learner no-show gives no ordinary refund or replacement credit. Use the policy's support process for hardship, weather, safety concerns and disputed outcomes.

6.5 Consumer rights

Nothing in these Terms or our Cancellation & Rescheduling Policy limits statutory rights or remedies under applicable consumer law. Ordinary refund exclusions and in-app reporting deadlines do not remove those rights.

Sports activities involve physical risks. Coaches must take reasonable care in delivering their services, and participants should explain relevant needs, follow reasonable safety instructions and stop if an activity appears unsafe.

Coaches are responsible for the coaching they provide. VOLOCOACH is responsible for its own platform services and for loss for which it is legally responsible. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability or consumer remedy that cannot lawfully be excluded or limited.

VOLOCOACH may suspend or terminate accounts for breaches, misuse of data, or unsafe conduct. This does not remove any outstanding refund obligations or statutory rights.

This version takes effect on 21 September 2026. We will communicate material changes through an appropriate channel, such as the App or email, with notice where required.

New bookings use the terms in force when made. For existing, unfinished bookings, updated booking procedures apply to subsequent actions while preserving rights and specific commitments already given for those bookings. Completed transactions and refunds are not recalculated.

A change that would reduce an existing contractual right requires an appropriate notice and agreement process. Publishing revised terms or continuing to use the App does not by itself remove those existing rights. Our statutory obligations continue to apply.

These Terms are governed by the laws of England and Wales. This does not deprive consumers of mandatory protections or rights to bring proceedings in a court available to them under applicable law. Subject to those rights, disputes are subject to the courts of England and Wales.